How good is your customer support? From 0 to 100.
Introducing Quality Index (QX). We analyze 100% of your support tickets against 20+ criteria to calculate QX for your organization, teams, and individual agents.
Compatible with any support platform that handles customer conversations.
Why manual QA breaks at scale
The difference isn’t effort. It’s visibility.
Partial coverage
Only a subset of conversations is reviewed.
Late detection
Issues are found after they repeat.
Weak signal
Insights are based on limited evidence.
Generic feedback
Hard to translate into action.
Inconsistent quality view
Results vary by reviewer and moment.
Full coverage
Every conversation is analyzed.
Early detection
Patterns emerge as they happen.
Reliable signal
Insights are grounded in complete data.
Actionable insights
Directly tied to real tickets.
Continuous visibility
Quality is measured the same way, all the time.
What changes when quality becomes visible
Lower risk of customer churn
Consistent service quality across speed, accuracy, and resolution builds trust and keeps customers longer.
Less rework, lower operational cost
Recurring problems are corrected faster, saving hours previously spent on manual QA.
Decisions based on consistent signals
Quality is measured the same way over time, enabling confident operational decisions.
How QX works in practice
From support conversations to clear, reviewable quality signals.
1. Connect your existing support conversations
QX connects directly to your support platform and ingests real customer conversations automatically. No manual uploads. No sampling. No filtering.
2. Conversations are analyzed automatically once connected
Each interaction is evaluated for quality signals and recurring patterns. The system looks at what’s actually happening, not isolated cases.
3. Clear insights you can review, based on real tickets
You see where quality breaks, what repeats, and which conversations need attention. Every insight links back to real tickets.
Is QX the right fit for your team?
QX is designed for teams dealing with growing volume and quality consistency challenges.
Good fit if:
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Your team grew and manual reviews no longer work
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You rely on QA sampling but don't trust the signal
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You want better coaching without adding headcount
Simple pricing, based on ticket volume
Each plan scales with your ticket volume, not with feature complexity.
Free Trial
Up to 1,000 tickets
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Email support
- ✓ Team management
Starter
Up to 10k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Email support
- ✓ Team management
Growth
Up to 50k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Priority support
- ✓ Team management
Enterprise
100k+ tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Dedicated support
- ✓ Team management
Stop guessing. Start knowing.
See the real quality of your support and coach with confidence.
Get StartedFrequently Asked Questions
Everything you need to know about how QX works.
Every ticket and chat in your helpdesk. Our AI evaluates clarity, tone, helpfulness, grammar, brand voice, and sensitive data handling. You get scores per conversation, per agent, and per team, plus specific examples of what's working and what needs attention.
No, it coaches them. QX analyzes conversations after they're closed and provides actionable feedback. Your team keeps using their existing tools. They just get better guidance on how to improve quality and reduce churn.
Zendesk, Intercom, and HubSpot. We connect directly to your helpdesk via API. Setup is straightforward with no engineering required. We're adding more integrations based on customer demand.
Within days. Once connected, we analyze your historical tickets and you'll see your QX Score and initial insights immediately. As we process more conversations, the trends and patterns become clearer each week.
Yes, security is our priority. We use encryption in transit and at rest, follow SOC 2 practices, and never share your data with third parties. We can also sign custom DPAs for enterprise customers.
Yes, on Growth and Enterprise plans. You can define custom quality criteria that match your brand voice, compliance requirements, and support standards. We'll help you set them up during onboarding.
Based on your monthly ticket volume. We analyze 100% of your tickets. You can't pick and choose. This ensures complete visibility. Plans start at $500/mo for up to 10k tickets and scale from there.