Know the real quality of your support
QX analyzes 100% of support conversations to replace manual QA sampling and turn quality into clear, actionable insight.
Works with the support tools you already use
Why manual QA breaks at scale
The difference isn’t effort. It’s visibility.
Partial coverage
Only a subset of conversations is reviewed.
Late detection
Issues are found after they repeat.
Weak signal
Insights are based on limited evidence.
Generic feedback
Hard to translate into action.
Inconsistent quality view
Results vary by reviewer and moment.
Full coverage
Every conversation is analyzed.
Early detection
Patterns emerge as they happen.
Reliable signal
Insights are grounded in complete data.
Actionable insights
Directly tied to real tickets.
Continuous visibility
Quality is measured the same way, all the time.
How QX works, end to end
From raw conversations to clear quality signals.
1. Connect your support conversations
QX connects directly to your support platform and ingests real customer conversations automatically. No manual uploads. No sampling. No filtering.
2. Every conversation is analyzed
Each interaction is evaluated for quality signals and recurring patterns. The system looks at what’s actually happening, not isolated cases.
3. Clear insights, tied to real tickets
You see where quality breaks, what repeats, and which conversations need attention. Every insight links back to real tickets.
Who it's for
Support leaders who need visibility and want to build high-performing teams.
Support Managers who need complete visibility without reading every ticket.
Directors & VPs of Support scaling quality as teams grow.
Support leaders tired of being surprised by quality issues after they escalate.
process
coverage
reviews
Why QX
Engineered for quality and measurable outcomes.
AI + Human insight
Every analysis is powered by AI but designed for human decision-making. No black boxes.
Quality over vanity
We don't track reply speed for the sake of it. We measure what actually impacts retention.
Frictionless setup
Connect your tools in minutes. No complex onboarding, no engineering required.
Your scoring criteria
Customize quality metrics to match your brand voice and support standards.
Context aware
We understand the full conversation. Helpful, specific, and actionable insights.
Measurable ROI
Track quality trends, churn correlation, and coaching impact with clear metrics that matter.
Pricing
Simple plans. Clear outcomes.
Limited time offerFree Trial
Up to 1,000 tickets
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Email support
- ✗ Custom scoring criteria
- ✗ Team management
Starter
Up to 10k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Email support
- ✗ Custom scoring criteria
- ✗ Team management
Growth
Up to 100k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Priority support
- ✓ Custom scoring criteria
- ✗ Team management
Enterprise
100k+ tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Dedicated support
- ✓ Custom scoring criteria
- ✓ Team management
Frequently Asked Questions
Everything you need to know about how QX works.
Every ticket and chat in your helpdesk. Our AI evaluates clarity, tone, helpfulness, grammar, brand voice, and sensitive data handling. You get scores per conversation, per agent, and per team, plus specific examples of what's working and what needs attention.
No, it coaches them. QX analyzes conversations after they're closed and provides actionable feedback. Your team keeps using their existing tools. They just get better guidance on how to improve quality and reduce churn.
Zendesk, Intercom, and HubSpot. We connect directly to your helpdesk via API. Setup is straightforward with no engineering required. We're adding more integrations based on customer demand.
Within days. Once connected, we analyze your historical tickets and you'll see your QX Score and initial insights immediately. As we process more conversations, the trends and patterns become clearer each week.
Yes, security is our priority. We use encryption in transit and at rest, follow SOC 2 practices, and never share your data with third parties. We can also sign custom DPAs for enterprise customers.
Yes, on Growth and Enterprise plans. You can define custom quality criteria that match your brand voice, compliance requirements, and support standards. We'll help you set them up during onboarding.
Based on your monthly ticket volume. We analyze 100% of your tickets. You can't pick and choose. This ensures complete visibility. Plans start at $500/mo for up to 10k tickets and scale from there.
Ready to see what's really happening in your support?
Start analyzing 100% of your tickets automatically. Get complete visibility and actionable coaching insights.
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