We'll let you know if your support is good or bad
QX analyzes 100% of your conversations and scores 0-100 your tickets, agents, teams, and organization.
You also get actionable insights to develop your team.
Plug your existing tools and let your support evolve
Stop guessing. Start knowing.
What's happening in every conversation
Get complete visibility into team performance without the manual work
Manual support ticket reviews
Hours spent on manual review
Reading random tickets instead of coaching your team
Blind spots everywhere
You only see escalations and complaints, not the full picture
Reactive, not proactive
Quality issues surface only after customers complain
Can't coach effectively
No specific examples to show agents what to improve
Result: Quality problems you can't prevent
Automated reviews that actually scale
Analyze 100% automatically
Zero manual work. Complete coverage of every conversation.
See quality by agent and team
Grammar, tone, clarity, and compliance all scored automatically
Catch issues before they escalate
Spot quality problems proactively, not after complaints
Coach with real examples
Show agents exactly what to improve with specific tickets
Result: Better quality, stronger team
How it works
Quality scores, at a glance
A single quality score and performance metrics across teams, agents, and time.
Every ticket, fully evaluated
See exactly how each support conversation is evaluated, with message-level analysis and evidence.
Issues, patterns, and recommendations
Identify recurring quality issues and get clear recommendations backed by real conversations.
Who it's for
Support leaders who need visibility and want to build high-performing teams.
Support Managers who need complete visibility without reading every ticket.
Directors & VPs of Support scaling quality as teams grow.
Support leaders tired of being surprised by quality issues after they escalate.
process
coverage
reviews
Why QX
Engineered for quality and measurable outcomes.
AI + Human insight
Every analysis is powered by AI but designed for human decision-making. No black boxes.
Quality over vanity
We don't track reply speed for the sake of it. We measure what actually impacts retention.
Frictionless setup
Connect your tools in minutes. No complex onboarding, no engineering required.
Your scoring criteria
Customize quality metrics to match your brand voice and support standards.
Context aware
We understand the full conversation. Helpful, specific, and actionable insights.
Measurable ROI
Track quality trends, churn correlation, and coaching impact with clear metrics that matter.
Pricing
Simple plans. Clear outcomes.
Limited time offerTagging
Up to 100k tickets/month
- ✓ 100% automatic ticket tagging
- ✓ AI learns your product
- ✓ Multi-label support
- ✓ Real-time tagging
- ✓ Email support
Starter
Up to 10k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Email support
- ✗ Custom scoring criteria
- ✗ Team management
Growth
Up to 100k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Priority support
- ✓ Custom scoring criteria
- ✗ Team management
Enterprise
100k+ tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Dedicated support
- ✓ Custom scoring criteria
- ✓ Team management
Frequently Asked Questions
Everything you need to know about how QX works.
Every ticket and chat in your helpdesk. Our AI evaluates clarity, tone, helpfulness, grammar, brand voice, and sensitive data handling. You get scores per conversation, per agent, and per team, plus specific examples of what's working and what needs attention.
No, it coaches them. QX analyzes conversations after they're closed and provides actionable feedback. Your team keeps using their existing tools. They just get better guidance on how to improve quality and reduce churn.
Zendesk, Intercom, and HubSpot. We connect directly to your helpdesk via API. Setup is straightforward with no engineering required. We're adding more integrations based on customer demand.
Within days. Once connected, we analyze your historical tickets and you'll see your QX Score and initial insights immediately. As we process more conversations, the trends and patterns become clearer each week.
Yes, security is our priority. We use encryption in transit and at rest, follow SOC 2 practices, and never share your data with third parties. We can also sign custom DPAs for enterprise customers.
Yes, on Growth and Enterprise plans. You can define custom quality criteria that match your brand voice, compliance requirements, and support standards. We'll help you set them up during onboarding.
Based on your monthly ticket volume. We analyze 100% of your tickets. You can't pick and choose. This ensures complete visibility. Plans start at $500/mo for up to 10k tickets and scale from there.
Ready to see what's really happening in your support?
Start analyzing 100% of your tickets automatically. Get complete visibility and actionable coaching insights.
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