Use QX to reduce your churn and increase revenue
The QX (Quality Index) is calculated by analyzing 100% of your customer support tickets and NPS responses.
You get details on how your team works and what your customers want.
StartPlug your existing tools and let your support evolve
Know everything in your support
Without reading a single ticket
Reduce churn and increase revenue with complete support visibility
Leaders fighting fires
Hours investigating problem tickets
Pulled away from strategic work to handle issues
No real quality metrics
CSAT/NPS don't show what agents actually say to customers
Silent churn
Quality issues drive customers away before you notice
Generic coaching
No specific insights on what needs improvement
Result: Revenue risk you can't measure
Complete visibility, zero effort
Automatic reports delivered
Leaders focus on strategy, not reading tickets
Real quality metrics by agent/team
Grammar, tone, clarity, compliance—all automatically scored
Prevent churn before it happens
Catch quality issues and risks before they impact retention
Targeted coaching insights
Specific feedback to improve agents and drive more upsells
Result: Lower churn, higher revenue
How it works
From setup to insights in 4 simple steps. Our AI handles everything.
You: Connect your support tools
What you do: Link your Zendesk, Intercom, or HubSpot account with a few clicks. Add any custom quality criteria you want us to track (or we'll help you define the best ones).
⏱ Takes 5 minutes, one time
We: Analyze every conversation with AI
What we do: Our AI reviews 100% of your tickets and chats—past and ongoing. We evaluate clarity, tone, helpfulness, grammar, brand voice, and sensitive data handling.
🤖 Automated analysis + human quality control
We: Calculate your QX Score
What we do: We generate your Quality Index (QX) based on real interaction data. You get scores by agent, team, and channel—plus specific examples of what's working and what needs attention.
You: Review insights and reduce churn
What you do: Log in to see your QX dashboard with quality trends, at-risk customers, and coaching opportunities. Use the insights to improve support and protect revenue.
📈 Track quality improvements and churn reduction
AI-Powered
Smart analysis, not scripts
Full Autopilot
Set up once, we handle rest
100% Coverage
Every ticket analyzed
Measurable Results
Track churn reduction
Who it's for
Teams that win through support quality rather than just speed.
SaaS companies scaling support without losing quality.
Customer Success leaders who need visibility across all channels.
Support managers looking to reduce churn and increase retention.
on average
coverage
outcomes
Why QX
Engineered for quality and measurable outcomes.
AI + Human insight
Every analysis is powered by AI but designed for human decision-making. No black boxes.
Quality over vanity
We don't track reply speed for the sake of it. We measure what actually impacts retention.
Frictionless setup
Connect your tools in minutes. No complex onboarding, no engineering required.
Your scoring criteria
Customize quality metrics to match your brand voice and support standards.
Context aware
We understand the full conversation. Helpful, specific, and actionable insights.
Measurable ROI
Track quality trends, churn correlation, and coaching impact—clear metrics that matter.
Pricing
Simple plans. Clear outcomes.
Limited time offerStarter
Up to 10k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Email support
- ✗ Custom scoring criteria
- ✗ Team management
Growth
Up to 100k tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Priority support
- ✓ Custom scoring criteria
- ✗ Team management
Enterprise
100k+ tickets per month
- ✓ 100% ticket analysis
- ✓ QX Score dashboard
- ✓ Quality reports
- ✓ Agent performance
- ✓ Dedicated support
- ✓ Custom scoring criteria
- ✓ Team management
Frequently Asked Questions
Everything you need to know about how QX works.
Every ticket and chat in your helpdesk. Our AI evaluates clarity, tone, helpfulness, grammar, brand voice, and sensitive data handling. You get scores per conversation, per agent, and per team—plus specific examples of what's working and what needs attention.
No, it coaches them. QX analyzes conversations after they're closed and provides actionable feedback. Your team keeps using their existing tools—they just get better guidance on how to improve quality and reduce churn.
Zendesk, Intercom, and HubSpot. We connect directly to your helpdesk via API. Setup takes about 5 minutes—no engineering required. We're adding more integrations based on customer demand.
Within days. Once connected, we analyze your historical tickets and you'll see your QX Score and initial insights immediately. As we process more conversations, the trends and patterns become clearer each week.
Yes, security is our priority. We use encryption in transit and at rest, follow SOC 2 practices, and never share your data with third parties. We can also sign custom DPAs for enterprise customers.
Yes, on Growth and Enterprise plans. You can define custom quality criteria that match your brand voice, compliance requirements, and support standards. We'll help you set them up during onboarding.
Based on your monthly ticket volume. We analyze 100% of your tickets—you can't pick and choose. This ensures complete visibility. Plans start at $500/mo for up to 10k tickets and scale from there.
Ready to cut your churn in half?
Join QX today and start improving support quality with AI-powered insights.
Get Started Today
5-minute setup • Cancel anytime